Terms & Conditions

These Terms and Conditions ('Terms') govern your use of ClearTax's website, mobile application, and related services (collectively, 'Services') provided by Defmacro Software Private Limited ('ClearTax', 'we', 'us', or 'our').

By registering, accessing, or using our Services, you confirm that:
• You are at least 18 years of age
• You have the legal capacity to enter into binding agreements
• You accept these Terms in their entirety
• If acting on behalf of an entity, you have authority to bind that entity

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ClearTax.

ClearTax provides the following services:

<strong>ITR Filing Services:</strong> Preparation and filing of Income Tax Returns with the Income Tax Department of India, with expert assistance at various plan levels.

<strong>Tax Advisory Services:</strong> Expert consultations, tax planning, and advisory calls.

<strong>Document Management:</strong> Secure upload, storage, and management of tax-related documents.

<strong>Business Tax Solutions:</strong> GST filing, TDS compliance, and other business tax services.

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

To access our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Immediately notify us of any unauthorised access at support@cleartax.in
• Not share your account with others
• Be responsible for all activities under your account

You are solely responsible for the accuracy of information you provide for tax filing. ClearTax is not liable for errors resulting from incorrect information provided by you.

We may terminate accounts that violate these Terms or for extended periods of inactivity (over 3 years).

All prices are in Indian Rupees (INR) inclusive of applicable GST.

<strong>Payment Methods:</strong> We accept UPI, debit/credit cards, netbanking via Razorpay and PhonePe payment gateways.

<strong>Promotional Offers:</strong> Discount codes (e.g., OFFERITR) are subject to validity periods, usage limits, and specific plan eligibility. One code per purchase.

<strong>Failed Payments:</strong> If payment fails, no services will be rendered. Please retry with a valid payment method.

<strong>Taxes:</strong> All prices include 18% GST. Tax invoices are available from your dashboard.

We want you to be satisfied with our services:

<strong>Before Expert Assignment:</strong> Full refund within 48 hours of purchase if no expert has been assigned to your case.

<strong>After Expert Assignment:</strong> 50% refund if requested within 7 days and ITR has not been filed.

<strong>After ITR Filed:</strong> No refund once the ITR has been successfully filed with the Income Tax Department.

<strong>Service Failure:</strong> Full refund if we fail to file your ITR within the committed timeframe due to reasons attributable to ClearTax.

<strong>Refund Process:</strong> Approved refunds are processed within 5-7 business days to the original payment method.

To request a refund, email refunds@cleartax.in with your order ID and reason.

All content on ClearTax — including but not limited to software, text, graphics, logos, icons, images, audio clips, digital downloads, and data compilations — is the property of Defmacro Software Private Limited and is protected by Indian and international copyright laws.

You are granted a limited, non-exclusive, non-transferable licence to use our Services for personal tax filing purposes only. You may not:

• Copy, reproduce, or distribute our content
• Reverse engineer or decompile our software
• Create derivative works
• Use our brand name or trademarks without written permission
• Scrape or extract data from our platform

ClearTax's services are provided on an 'as is' and 'as available' basis.

<strong>Tax Advice Limitation:</strong> Information provided by ClearTax constitutes general tax guidance and not formal legal or chartered accountancy advice. For complex tax situations, we recommend consulting a licensed CA.

<strong>Accuracy:</strong> While we strive for 100% accuracy, we cannot guarantee that all tax calculations or advice will be accurate in every circumstance, as tax laws change frequently.

<strong>Service Availability:</strong> We do not guarantee uninterrupted service availability, particularly during the ITR filing peak season (July-August).

<strong>Third-party Links:</strong> We are not responsible for the content or privacy practices of third-party websites linked from our platform.

To the maximum extent permitted by applicable law, ClearTax's total liability for any claims arising from these Terms or use of our Services shall not exceed:

• The amount paid by you for the specific service in question, OR
• ₹10,000, whichever is lower

ClearTax shall not be liable for any:
• Indirect, incidental, or consequential damages
• Loss of profits or revenue
• Tax penalties imposed by authorities due to user-provided incorrect information
• Delays due to factors beyond our reasonable control (server outages, government portal downtime)

This limitation does not apply to liability arising from gross negligence or wilful misconduct.

You agree to indemnify, defend, and hold harmless ClearTax, its directors, employees, and agents from and against any claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your provision of inaccurate information
• Your violation of any third-party rights
• Any content you upload to our platform

ClearTax reserves the right to assume exclusive defence of any matter for which you are required to indemnify us.

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

<strong>Dispute Resolution:</strong>
1. Informal Resolution: Contact us first at legal@cleartax.in. We will attempt to resolve disputes within 30 days.
2. Mediation: If informal resolution fails, disputes will be referred to mediation under the Indian Arbitration and Conciliation Act, 2015.
3. Arbitration: Unresolved disputes will be referred to binding arbitration in Bengaluru.

<strong>Consumer Rights:</strong> Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.

For any questions, concerns, or grievances regarding these Terms:

<strong>Legal Team:</strong> legal@cleartax.in

<strong>Grievance Officer (as per IT Act):</strong>
Grievance Officer, Defmacro Software Pvt. Ltd.
grievance@cleartax.in
6th Floor, Tower D, IBC Knowledge Park
Bannerghatta Road, Bengaluru – 560029

<strong>Response time:</strong> We endeavour to acknowledge grievances within 24 hours and resolve them within 30 days.

For consumer disputes, you may also approach the National Consumer Disputes Redressal Commission (NCDRC) or file a complaint on the Consumer App (consumerhelpline.gov.in).